The program
Vincent Kolijn
Rabobank
Head of Strategy & Transformation, Head of Innovation Private Clients
Leda Glyptis
Self Employed
Non-Executive Director & Advisor
Femke Jacobs
NN Bank
Chief Transformation & Technology Officer
Bob Timmerman
ING
Head of Digital
Panel: Rebuilding Personal Relations in a World of Digital Banking
Tuesday Mar 26, 2024 03:15 - 04:00
Type: Inspiration
Venue: Cinema 1
Embark on a captivating exploration with our expert panel as we delve into the intriguing realm of "Rebuilding Personal Relations in a World of Digital Banking." This discussion promises to unravel the complex dynamics at play as financial institutions navigate the digital landscape while endeavouring to establish and nurture meaningful personal connections with their customers.
Join us for a thought-provoking conversation that addresses critical questions in the digital banking era. How can financial institutions build truly personalised offers for their customers, leveraging the power of artificial intelligence without encroaching on privacy? Explore strategies to navigate the influence of Big Tech while asserting a distinctive voice in crafting personalised services.
Discover the evolving role of the banking app, transcending the traditional notion of a convenient service dashboard to become a genuine financial companion for customers. Delve into the significance of consent in the personalised banking landscape and explore how financial institutions are adapting to diverse customer journeys, such as mortgages, through strategic partnerships.
This panel promises insights into the delicate balance between technological innovation, personalised customer experiences, and the ethical considerations that define the future of personal relations in the digital banking landscape.
Join us for a thought-provoking conversation that addresses critical questions in the digital banking era. How can financial institutions build truly personalised offers for their customers, leveraging the power of artificial intelligence without encroaching on privacy? Explore strategies to navigate the influence of Big Tech while asserting a distinctive voice in crafting personalised services.
Discover the evolving role of the banking app, transcending the traditional notion of a convenient service dashboard to become a genuine financial companion for customers. Delve into the significance of consent in the personalised banking landscape and explore how financial institutions are adapting to diverse customer journeys, such as mortgages, through strategic partnerships.
This panel promises insights into the delicate balance between technological innovation, personalised customer experiences, and the ethical considerations that define the future of personal relations in the digital banking landscape.